Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your experience, ensure platform security, and provide personalised gaming services in accordance with South African data protection legislation and eGaming regulations. By accessing and using our services, you consent to our use of cookies as described herein. This policy was last updated on January 22, 2026.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website or use our mobile application. These files contain information about your browsing behaviour, preferences, and login credentials. Cookies enable our platform to recognise you when you return, remember your choices, and provide a seamless gaming experience. Unlike traditional storage methods, cookies are automatically transmitted between your device and our servers with each request, facilitating real-time communication and personalisation.
Types of Cookies We Use
Our platform utilises multiple categories of cookies to deliver various functionalities and services. Understanding these categories helps you make informed decisions about your privacy preferences and device settings. Below is a comprehensive breakdown of all cookie types employed across our gaming ecosystem:
- Essential Cookies – These cookies are necessary for the basic functionality of our platform, including user authentication, account security, and transaction processing. Without these cookies, you would be unable to log in, place bets, or withdraw winnings.
- Performance Analytics Cookies – These cookies collect aggregated data about how users interact with our platform, including which games are most popular, where users encounter technical issues, and which features require optimisation.
- Personalisation Cookies – These cookies remember your preferences, such as your preferred games, language settings, currency selection, and interface customisation options.
- Marketing and Advertising Cookies – These cookies track your interaction with promotional content and help us deliver targeted advertising campaigns that align with your gaming interests and behaviour patterns.
- Third-party Cookies – These are placed by external partners including payment processors, analytics providers, and advertising networks to facilitate transactions and measure campaign effectiveness.
- Session Cookies – These temporary cookies exist only during your current browsing session and are automatically deleted when you close your browser.
- Persistent Cookies – These cookies remain on your device for an extended period, sometimes years, and continue to function across multiple browsing sessions.
- Geolocation Cookies – These cookies help us verify your location for regulatory compliance, responsible gaming enforcement, and bonus eligibility verification.
Purpose and Function of Cookie Usage
Our gaming platform leverages cookies for multiple critical functions that enhance security, personalisation, and regulatory compliance. Cookies enable us to maintain your login status, prevent fraudulent access attempts, and detect suspicious account behaviour that might indicate unauthorised use or breaching attempts. They also facilitate responsible gaming measures by helping us monitor bet sizes and session duration patterns. Additionally, cookies support our affiliate marketing programmes and help us understand which promotional channels deliver the highest quality players, allowing us to optimise our marketing spend effectively.
Legal Basis for Cookie Usage
Our use of cookies is grounded in the Protection of Personal Information Act (POPIA) of South Africa and the National Gambling Board’s regulatory framework governing online gaming operators. We obtain your explicit consent before deploying non-essential cookies through our cookie consent banner. Your continued use of our platform after receiving this notice constitutes acceptance of our cookie practices. We maintain legitimate business interests in providing secure, functional services and protecting against fraud, unauthorised access, and money laundering activities as required by South African financial regulations and anti-gambling addiction provisions.
User Consent Management
When you first visit our platform, a cookie consent banner appears prominently requesting your permission to deploy tracking technologies. You may accept all cookies, reject non-essential cookies, or access our detailed cookie preferences panel to make granular decisions about each cookie category. Your consent choices are stored in your account profile and synchronised across all devices where you access our platform. You may withdraw or modify your consent preferences at any time by visiting our settings page, where a comprehensive cookie management interface allows you to review, enable, or disable specific cookie categories without requiring technical knowledge.
Cookies Related to Responsible Gaming
Our platform employs specialised cookies to enforce responsible gaming commitments and self-exclusion programmes mandated by South African gambling authorities. These cookies monitor bet frequency and amounts, track session duration, and enforce cooling-off periods when you have set deposit limits or time restrictions. They also facilitate our age verification systems, ensuring minors cannot access gambling services. If you have enrolled in our self-exclusion programme, relevant cookies prevent account access and block all promotional communications. These cookies cannot be disabled without violating our regulatory obligations and cannot be removed without formal written request and verification procedures.
Third-Party Cookie Disclosure
We collaborate with external service providers who place their own cookies on your device. These partners include payment processing companies like PayFast and Yoco, analytics platforms such as Google Analytics, and advertising networks including Facebook Pixel and Google Ads. Each third party maintains their own privacy policies and cookie practices, which may differ from ours. We recommend reviewing these policies directly, as we exercise limited control over their data processing practices. However, we ensure all partners comply with South African data protection requirements through contractual obligations and regular compliance audits. You may opt out of third-party cookies through individual provider settings or utilising your browser’s cookie management features.
Cookie Duration and Data Retention
Cookie duration varies significantly depending on function and category. Session cookies typically expire immediately upon browser closure, while performance cookies persist for twelve to twenty-four months. Marketing cookies generally remain active for ninety days but may extend longer for retargeting purposes. Persistent cookies related to account preferences may remain for multiple years, though you can manually delete them anytime. We do not retain cookie data longer than necessary for their intended purposes. Essential cookies relating to gambling regulation and anti-money laundering requirements are retained according to South African financial services regulations, which typically mandate five to seven-year retention periods.
Disabling and Deleting Cookies
You possess complete control over cookies stored on your device. Most modern browsers include built-in cookie management tools allowing you to delete existing cookies, block new cookies, or accept only essential cookies. Here are instructions for major browsers:
- Google Chrome – Click the menu icon, select Settings, navigate to Privacy and Security, choose Cookies and Other Site Data, then manage your preferences accordingly.
- Mozilla Firefox – Click the menu icon, select Preferences, go to Privacy and Security, scroll to Cookies and Site Data, and configure your desired settings.
- Microsoft Edge – Click the menu icon, select Settings, choose Privacy and Security, access Cookies and Other Site Data, and adjust permissions.
- Apple Safari – Click Safari in the menu bar, select Preferences, go to Privacy, choose Manage Website Data, and delete unwanted entries.
- Opera Browser – Click the menu icon, select Settings, navigate to Privacy, choose Cookies, and manage your cookie policy.
International Data Transfers
Our platform may transfer cookie-related data to servers located outside South Africa for processing, analytics, and backup purposes. These transfers comply with POPIA requirements and are conducted through appropriate safeguards including standard contractual clauses and adequacy decisions. We ensure international recipients maintain equivalent data protection standards to South African requirements. You retain the right to object to such transfers, though this may limit platform functionality and prevent provision of certain services including international payment processing and cross-border promotional programmes.
Cookie Policy Updates and Modifications
We reserve the right to modify this Cookie Policy in response to regulatory changes, technological advancements, or evolving business practices. Material changes will be communicated through email notification and prominent website announcements. Your continued platform usage following such modifications constitutes acceptance of updated terms. We recommend reviewing this policy periodically to remain informed of our current practices. Substantial modifications may require explicit reconsent through our cookie banner, particularly if new cookie categories are introduced or intended uses substantially expand.
Contact Information and User Rights
Should you have questions regarding our cookie practices, wish to exercise data subject rights, or require assistance managing your cookie preferences, please contact our dedicated privacy team. You possess rights under POPIA including access to your personal data, correction of inaccurate information, objection to processing, and erasure of data under specified circumstances. Submit requests through our privacy portal or email our data protection officer directly. We commit to responding within thirty days of receipt and maintaining transparency throughout our investigation process. Users may lodge complaints with the Information Regulator should they believe our practices violate POPIA obligations.